Difficult Conversations: How to Discuss What Matters Most
Product details
| Management number | 236888859 | Release Date | 2026/07/10 | List Price | US$7.12 | Model Number | 236888859 | ||
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:· Decipher the underlying structure of every difficult conversation· Start a conversation without defensiveness· Listen for the meaning of what is not said· Stay balanced in the face of attacks and accusations· Move from emotion to productive problem solving Read more
| ASIN | 0143118447 |
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| ISBN10 | 9780143118442 |
| ISBN13 | 978-0143118442 |
| Edition | Anniversary,Updated |
| Language | English |
| Publisher | Penguin Books |
| Dimensions | 5.12 x 0.59 x 7.8 inches |
| Item Weight | 8.2 ounces |
| Print length | 352 pages |
| Publication date | November 2, 2010 |
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